How we work
At Pentaco, we believe in Building better together in everything we do. Together we build a stronger and more successful business. By placing clients at the centre of what we do, we deliver service excellence, with outcomes that consistently exceed expectations. Communication and collaboration allows us to build lasting relationships with our clients, strengthen our supply chain and continually build
a better future across the construction industry we work within.
By understanding how we work, we hope to give you an insight into the trusted, professional and people centric business we strive to be everyday.
'Building better together'
We will achieve excellent customer service through working together to consistently deliver on our shared goals, leading to better outcomes.
Our purpose reflects the way we strive to do business each and every day, it’s why we’re here.
We help to build better outcomes, better relationships and better futures through the varied construction projects we complete. This extends far beyond our clients, influencing how we work with our suppliers, collaborators and within our community. We want our purpose to be as clear to those outside our business as it is to us, reflected in every action we take. ‘
Building better together’ captures our shared commitment to always improve what we do and how we do it, with the understanding that this can only be achieved when we work together.
Building better futures
Talk to us about our social value approach and our continual work to improve the lives of those within our community, including work with local charities, education programmes and employment initiatives.
If ‘Building better together’ embodies what we do, our values embody how we do it. Service Excellence is more than just a term, it’s a framework of values embedded into our business. Service Excellence supports us in delivering the exemplary service and outcomes we want our clients to experience at every stage of their journey with us.
We will put safety first in everything we do.
Keeping our customers, workforce and the general public safe will never be compromised, and there is nothing that we do that cannot be done safely.
We will complete on or before the agreed date.
Building strong, open and honest relationships is key to our success, using a problem focused ‘no surprises’ approach that ensures our projects are delivered to the agreed timescale.
We will deliver against expectations and
provide a quality after-care service
Continuing our commitment to our clients beyond
completion, we will provide a robust and managed aftercare process with client familiarisation training and O&M manuals provided as standard.
We will deliver a high quality product.
Our right first time approach, supported by quality supply
chain partners, will achieve a standard that exceeds our
We will deliver our Building better together objectives
Consistently delivering a collaborative teamwork philosophy across our projects, we will understand and deliver key customer objectives